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SPARC

Account control

Delete your SPARC account.

You can delete inside the app, or request deletion here if SPARC is no longer on your phone.

Last updated 2 November 2026Contact support@sparc.ng

You get 14 days to change your mind. When you delete your account in the app, it is paused straight away and permanently deleted 14 days later. If you sign back in before then, the deletion is cancelled and your backed-up study history comes back. An unfinished attempt that existed only on the old phone cannot be restored. After 14 days, the account cannot be restored.

Choose either route.

Delete inside SPARC

This is fastest because you are already signed in.

  1. Open Settings in SPARC.
  2. Choose Delete account.
  3. Read the warning and type DELETE in capital letters.
  4. Confirm. Your account is paused and will be permanently deleted in 14 days.

Request it without the app

Email us from the address connected to your SPARC account. You do not need to reinstall the app. We may ask you to confirm the account is yours before deleting anything.

Request account deletion

If you cannot use the account email, explain why. Never send a password or a sign-in code.

A student under 18 can delete their account in the app in the same way. A parent or guardian can also ask support to delete the account or to use the student’s data rights. We confirm who is asking without ever asking for a password or sign-in code.

What gets deleted

  • your sign-in and profile, including your subjects and goals;
  • your answers, sessions, mock exams, progress and how ready you are;
  • your Lara conversations, voice call transcripts, letters from Lara and explanations written for you;
  • pictures you uploaded and pictures Lara created for you;
  • your notification settings; and
  • your support messages.

Any Lara pass, unused Live minutes and unused Visual Credits end with the account and cannot be moved or refunded just because the account was deleted. Nothing renews automatically, so there is no subscription to cancel with Paystack or Google Play.

What may be kept, and why

If you delete inside the app, SPARC removes that account’s local study data from the phone after the request is accepted. If support deletes an account while a phone is offline, a local copy may remain until SPARC is opened, its app storage is cleared, or it is uninstalled.

Encrypted database and file backup copies are kept on a rolling 30-day schedule. They are restricted to recovery work, are not used to bring back a deleted account, and expire automatically.

A record that a payment happened (the amount, date and reference, no longer linked to your name or account) may be kept, because the law requires us to keep financial records and to handle refunds. A small record of misuse or a security problem may also be kept if needed. These are never used as a student profile or to bring the account back.

Deleting the app is different: uninstalling removes SPARC from your phone but does not delete your online account. Use one of the two routes above.

What happens after an email request

  1. We find the SPARC account your email refers to.
  2. We confirm the account is yours, without asking for your password or a sign-in code.
  3. We delete it without unnecessary delay and within the time the law requires.
  4. We tell you when it is done, and explain any record we have to keep.

Read the Privacy Policy for more about how long we keep information and your data rights.