A fair agreement for using SPARC.

1. Your agreement with SPARC

These Terms of Service apply when you create a SPARC account, use the app or connected website, or buy a Lara pass, Live minutes or Visual Credits. If you do not agree, please do not use the service.

If you are under 18, SPARC requires a parent or legal guardian to approve before an account is activated. The app remains locked, including offline preview, while approval is pending. A guardian may decline or later withdraw without SPARC automatically deleting the student's learning data.

2. What SPARC provides

SPARC is a learning app. It started with JAMB preparation and is growing to cover more of what people want to learn. It provides downloaded lessons, sessions, practice, mocks, saved questions, mistake review, progress, study planning, reminders, admission information, things to explore beyond the syllabus, and help from Lara. Some features are only available for some subjects or goals.

Much of the study loop works offline once the required content is on your device. Account creation, payments, live Lara, fresh content, support submission and some backup or restoration actions need a connection.

SPARC will keep developing. Features may be improved, renamed, added or retired. We will not quietly take away something you have paid for during the period shown at purchase, except where access must be restricted for safety, abuse, law or a failure outside our reasonable control. If a material paid feature cannot be delivered, contact support so we can put it right fairly.

3. Study and admission guidance

Questions, explanations, readiness points, score ranges, recommendations and Lara messages are educational guidance. They are not official exam instructions, a professional counselling service, or a guarantee of a result.

If you use SPARC for JAMB or university admission, remember that admission facts move. Subject combinations, cut-offs, dates, course names and university policies may change between cycles or differ by institution and entry route. SPARC may show verified information, a previous-cycle record, a conflict, or something we have not checked yet. Those labels matter.

SPARC is independent and is not affiliated with, endorsed by or acting for JAMB, any university or any government agency.

4. Lara and generated guidance

Lara can explain, coach and help turn your learning evidence into a practical next move. She is not a human tutor, admissions officer, therapist, doctor, lawyer or emergency service.

Generated responses can occasionally misunderstand a question, miss context or be incomplete. We give Lara only what she needs, check facts where we can and have written explanations ready if she is unavailable, but no AI is perfect. Check an important claim against the question, syllabus or official source and report anything that looks wrong.

Lara is SPARC’s AI, not a person. She has a sense of humour, and you can turn her jokes off in Settings at any time. When Lara speaks with you in a Live session, she can make the same kinds of mistakes as in writing, and she may look things up on the web. A picture Lara creates is a teaching sketch, not an exact diagram, so check it against your textbook or syllabus where precision matters.

Some Lara explanations are saved and shown to other students with the same question. A saved explanation never includes who first asked for it.

Do not upload pictures of people, ID documents or private information, and do not use Lara for an emergency or share passwords, one-time codes, full card details, health records or another person’s private information. If a student appears to be in immediate danger, contact a trusted adult or the appropriate local emergency service.

5. Lara passes and payments

The study app itself is free: lessons, practice, revision, mocks and the written answer explanations do not need payment. Payment is only for online Lara features. Every product below is a one-off purchase. None renews automatically.

Paid balances belong to your account. They cannot be transferred, exchanged for cash or moved to another account, and they end if the account is deleted.

Tutor sales may be closed for a season. Assist, Live minutes and Visual Credits may also be paused, for example during a payment or service incident. A pause does not cancel access or balances already paid for.

Payments are processed by Paystack or, in the version of the app installed from Google Play, by Google Play. Google Play purchases are also covered by Google’s own terms and refund processes. Before you approve a charge, SPARC shows the product, exact amount, currency, duration or season end date, and that the purchase will not renew automatically. We check the payment went through for the right account, product and amount before your access starts.

For an account belonging to a student under 18, every purchase also needs a separate guardian decision. The guardian gets a link that works once and expires after 30 minutes. It shows the exact product, price in naira and how long it lasts. If the price changes or the link expires, a new request is needed.

Corrections and refunds

You can start a refund request from Purchases & access in the app. For an ordinary unused purchase, send the request within 7 calendar days after SPARC confirms that the purchase was added to your account. We may still review a later request where there is a duplicate charge, an unauthorised purchase, a purchase that was not received, a documented service failure, or another right that applies by law.

For Tutor and Assist, use begins when the paid service successfully answers you. For Live minutes and Visual Credits, we use the confirmed balance records to work out what was used and what remains. A partly used Live or Visual purchase may qualify only for the value of the unused units. A used Tutor or Assist pass needs a person to review the facts, and an estimate shown before that review is not a promise of a refund.

Approved refunds go back through the original payment provider. While an approved refund is being processed, SPARC temporarily reserves the unused access, minutes or credits covered by that refund so they cannot be used twice. If the provider confirms the refund, that reservation becomes permanent. If the provider confirms that the refund failed, we restore the reserved value. If the provider result is uncertain, the value stays reserved while we investigate.

For a student under 18, an ordinary change-of-mind refund request needs a guardian's confirmation before SPARC reviews it. A student can still report a duplicate charge, an unauthorised purchase, a purchase that was not received or a service failure immediately. Any approved refund returns only through the original payment method. Deleting an account does not itself create a refund. Nothing here removes a consumer right that Nigerian law does not allow SPARC to exclude.

6. Accounts and fair use

Give accurate account information and keep access to the email connected to your account. You are responsible for reasonable security of your device, email and sign-in details. Tell us promptly if you suspect unauthorised access.

Please do not:

• use SPARC for fraud, harassment, abuse or unlawful activity;
• get around payment checks, usage limits or account security;
• probe, attack, overload or disrupt SPARC or its providers;
• copy, scrape, redistribute, sell or publish a substantial part of SPARC’s content without permission;
• submit malware or content that infringes another person’s rights;
• send another person’s private information without permission; or
• use automation to extract content or create unreasonable traffic.

We may put fair limits on how much online Lara can be used so the service stays reliable and affordable. These limits never shorten something you paid for, and Lara should say she is unavailable rather than fabricate a response when providers fail.

7. Content and ownership

SPARC and its licensors retain their rights in the brand, software, design, learning formats, original questions, explanations and other product content. Your right to use SPARC is personal, limited, non-exclusive and non-transferable. It is for your own study, not resale or republication.

You keep the rights you already have in original material you send to support or Lara. You allow SPARC and its service providers to process it only as reasonably needed to deliver, secure, support and improve the requested service, as explained in our Privacy Policy.

External links are provided for context. SPARC does not control an institution’s website, availability, security or current content.

8. Deletion, suspension and ending access

You may stop using SPARC at any time. You can delete your account inside the app or request deletion through our account deletion page. Deletion becomes permanent after 14 days, and you can cancel it by signing back in before then. Deleting your account also ends any Lara pass or balance on it.

We may limit or suspend access where reasonably necessary to investigate abuse, protect a student or the service, comply with law, or respond to a serious breach of these terms. Where appropriate, we will explain the reason and provide a support route. We may end the service in future, but will give reasonable notice where practicable and deal fairly with unexpired paid access.

9. When something goes wrong

We work to keep SPARC reliable and preserve local study work, but devices fail, storage can be cleared, providers can go down and software can have faults. Keep official documents and important admission information outside SPARC. Let support know quickly when a payment, account or data issue appears so we have a fair chance to correct it.

SPARC is responsible to the extent required by applicable law. Nothing in these terms excludes or limits responsibility for fraud, misrepresentation, defective performance, negligence or another liability or consumer right that Nigerian law does not permit us to exclude.

Within those legal limits, SPARC is not a promise of a particular exam score or admission outcome and is not responsible for a decision made solely from an estimate, generated answer, historical requirement or information clearly labelled unverified.

10. Changes, Nigerian law and contact

We may update these terms when SPARC or the law changes. The current version and date will stay here. If a change materially affects something you have paid for and are still using, we will give additional notice where reasonably practicable and will not apply the change retroactively in an unfair way.

These terms are governed by the laws of the Federal Republic of Nigeria. Please contact support first so we can understand and try to resolve a concern. Your mandatory consumer and data-protection rights remain available, including the right to approach the relevant regulator or court.

Questions about these terms: support@sparc.ng.